Help & support
Something not right, or a question? Write to us and we will help.
Contact us
Tell us your office, the pool and what happened (a screenshot helps). For payments made at Garage checkout, you can also contact Garage.
Email shorupanventures@gmail.comCommon questions
I paid but my spots don’t show
Your spots are held for 20 minutes while you pay at Garage checkout, and they appear the moment Garage confirms the payment. Open the pool again after a minute. If a payment arrives after the hold ran out and the spots no longer fit (the pool is full or closed), the money goes straight back to your Garage Store Vault.
Topping up and withdrawing
ZeroLoss shows your Garage Store Vault; adding or taking out money happens in Garage.
When does my money come back?
Each pool is invested in a Garage bond from the lock-up. When the bond comes back, at the time the pool shows, the live session picks the members who get the interest, and an hour later everyone’s money goes back to their Garage Store Vault (some older pools wait a day after the bond instead). If Garage pays late, the money back waits for it. If too few spots are taken by the lock-up date, everyone gets their money back straight away.
Reporting someone in the live chat
Long-press a message (or tap ⋯) to report it or block that person. Abusive words are filtered out. You can also email us the pool, the time and the name.
Deleting your account
In the app: More → Account → Delete account. ZeroLoss removes your chat messages and notifications and your Garage account is deleted. Withdraw your Store Vault money in Garage first. What we keep and why is in Privacy.
Without the app: email us from the email address (or with the phone number) of your Garage account and ask us to delete it.
Ask to delete my accountIs the pick fair?
Every pick uses a public random number from drand and can be checked by anyone: in the app, open More → Pick history and tap Check this pick.